Payment is required in advance or according to individually agreed terms (for approved partners only). All transactions are processed in EUR or USD, as specified in the invoice.
In case of client-initiated refunds, an administrative fee of 2% from the total amount will be charged.
Returns and product exchanges are not accepted.
All orders are considered final upon invoice confirmation and payment.
DELIVERY TERMS (EX WORKS)
All shipments are made under EXW (ExWorks) terms from DermIQ’s transit warehouse (EU).
The buyer is fully responsible for arranging transportation, logistics coordination, insurance, and all related shipping documentation and expenses.
Orders are processed within 1–3 business days after payment confirmation.
Consolidated or specially packaged orders may require additional time.
All payments must be made according to the issued invoice.
Invoices overdue by more than 10 calendar days may result in suspension of future shipments.
No changes to the order will be accepted once payment is made.
For any questions regarding invoices, shipping documents, or order coordination, please contact your assigned account manager or email us at:
info@dermiqenterprise.com
